Shipping Policy

This document sets out the shipping policy that applies to customers that make a purchase at
www.9-stars.co.uk. If you have any questions, please contact our customer service team on (+44) 1582 325 753 or info@9starsinnovations.co.uk

Shipping Options & Delivery Costs

We offer the following shipping options – you will be asked to select a shipping method at
checkout.

Shipping charges up to £145 – £8.95

Free shipping over £145

Order Processing Time

All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all
orders placed after will be dispatched the next day. All orders placed during the weekend or on
a public holiday will be sent from our warehouse on Monday or on the next business day

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order.

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible
for paying those fees. We recommend that you check with your local customs office before
placing an order on our website as these fees can sometimes be significant and we are unable
to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking
information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges.

We want you to be completely happy with your purchase – please read our return & refund
policy
 for detailed information about our processes.